Commonly Asked Questions About the SuperBoard


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What is The SuperBoard ™?
This powerful load board is the fastest, most convenient way to find trucks and loads. You have unlimited access to post/search trucks and loads. Join now, and within minutes you can be using our load board.possible. Learn more...

Do I have to install something on my computer?
No, that’s the best part of The SuperBoard. There is nothing that you have to install on your computer. The SuperBoard is a web site that you subscribe to, not software that you buy. That means you never have to worry about computer problems, installing programs or purchasing updates. We take care of all the technical things, so that you can focus on running your business.

Do I have to install something on my computer?
No, that’s the best part of The SuperBoard. There is nothing that you have to install on your computer. The SuperBoard is a web site that you subscribe to, not software that you buy. That means you never have to worry about computer problems, installing programs or purchasing updates. We take care of all the technical things, so that you can focus on running your business.


Do I need a certain kind of computer?
No. You can use any computer that has internet access and a modern web browser. You can use a PC, a Mac, a Linux based computer… it doesn’t matter. And since you can work from any computer, that means you can work practically anywhere in the world. And if your computer crashes, there’s no need to worry. All of your data is stored safely on our web site, which is backed up every day. So you can just go to a different computer and keep on working.


How much does it cost?
The SuperBoard is a web site that you subscribe to by paying either a monthly or yearly membership fee. We have several different packages to choose from, so there’s likely one that will fit your budget. Click here for more info.


Can I really work from anywhere?
Yes. Anywhere you have a computer with access to the internet, you can use The SuperBoard. You can work from home, the office, in a coffee shop, at the airport, anywhere you have internet access. And if your computer dies, it doesn’t matter. That’s because all of your information is stored on our web site, not on your computer.


Is it easy to use?
We want to help you be as productive as possible, so we’ve made The SuperBoard as easy to use as possible. In fact, The SuperBoard was designed by brokers for brokers. While building The SuperBoard, we carefully analyzed each and every feature to make it as easy for you as possible. It has been designed to walk you through each step of the broking process, in order to make everything as easy as possible. Even if you’re new to freight brokering, The SuperBoard will guide you at each step. The SuperBoard also helps by double checking your work, and reminding you of information you may have forgot to enter.


What is your refund policy?

If you purchase our yearly plan, there is a 24 hour refund period. After that time (one business day) we no longer offer refunds of any kind. If you choose our monthly plan, there are no refunds. Refund exceptions will be made in special circumstances wherein it has been determined a customer has been misbilled. To cancel, upgrade or if you believe you have been misbilled, you may also email us at info@thesuperboard.com or call us for assistance at 1-877-730-1942 Monday through Friday during regular business hours (8:00am-5:00pmMST).



How can I speed up The SuperBoard?
While, The SuperBoard will work with any modern web browser, it has been optimized for Firefox. This free download can help to dramatically improve your overall The SuperBoard experience. Download now...

Get Firefox - The Browser, Reloaded.



How secure is The SuperBoard? Is my information safe??
Your information is very safe. The SuperBoard was build from the ground up with security in mind. We’ve based it on some of the latest technology in order to keep all of your data secure. The SuperBoard uses 128 bit encryption and an SSL certificate to protect your data, and all of your information is stored in our secure database, which is backed up every day.

But we didn’t stop there. Our computers are stored in a highly secured datacenter with 24 hour security, redundant fiber optic connections, back-up power generators, and much more. All of this so that you can rest assured that when you use The SuperBoard, your data is safe.



Can I use a dial-up Internet connection?
You can use a dial-up internet connection when using The SuperBoard. However when using a dial-up internet connection The SuperBoard will seem to run very slow and depending on your location and the amount of people online, you might experience periods of stalled activity due to the amount of data that is continually being transferred. The SuperBoard runs most efficient using a high-speed or Broad-Band connection.
What are your customer service hours?
Monday - Friday 8AM - 4PM (MT)

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